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Care Programme

Our Care Programme is a comprehensive protection scheme covering accidental damage, spills, stains and any structural problems that could occur.

No matter how careful you are accidents can happen, but our cover begins as soon as your new furniture is delivered, allowing you complete peace of mind and full enjoyment of your purchase.

A phone call to the dedicated Care Programme Claim Line Ė any time, day or night Ė will ensure your problem is on the way to being solved.

For more details of the types of cover provided click on to the relevant Care Programme shown below:-

The 5 Year Care Programme for Fabric and Leather Sofas, Chairs and Stools

  • ENJOY PEACE OF MIND FROM THE DAY YOUR NEW SOFA, CHAIR OR STOOL IS DELIVERED WITH THE 5 YEAR CARE PROGRAMME

    Our CARE PROGRAMME is a comprehensive protection scheme comprising a 5 year cover programme against:-

    • Spills & Stains – Any known stain, including paints, superglue, wine, coffee, corrosives, dyes and dye transfer from newspaper print and denim, etc.
    • Accidental Damage – Rips, tears, burns, scuffs, scratches etc.
    • Structural Damage – Frame warpage and breakage, lifting or peeling of hide on leather furniture, broken zips, failure of recliner mechanisms, including electric motors, etc.

    This is just a summary of the protection and peace of mind you can enjoy for a small investment that will look after your bigger investment every day for 5 years.

Frequently Asked Questions:

  1. What happens if I spill something on my new sofa?

    All you have to do is phone the Care Programme Claim Line, any time, day or night and they will give you the assistance you need. If you canít remedy the problem yourself, one of Care Programmes national team of professional repair technicians will visit your home and resolve the problem for you.

  2. What happens if they canít remove a stain or repair successfully?

    Our Care Programme will offer a new for old replacement.

  3. Will this cost me any extra?

    Definitely not. The price you pay at time of purchase is for the full 5 years with no added costs.

  4. What if I didnít bother with the Care Programme?

    Should somebody spill a drink (or curry!!!) on your sofa and you could not remove the stain, your home insurance would probably have an excess on your premium or your future premium could increase making it extremely expensive to claim. Alternatively you could have to find your own upholsterer to remedy the problem.

  5. So after my call to the Claim Line do I leave everything to the Car Programme?

    Yes Ė if you canít remedy the problem with a phone call, the professionals will do it for you- and remember Ė there is no excess charge.

  6. When would my 5 year Care Program peace of mind start?

    From the day of delivery you are completely covered so sit, relax and enjoy your new sofa.

The 5 Year Care Programme for Mattresses

  • ENJOY PEACE OF MIND FROM THE DAY YOUR NEW MATTRESS IS DELIVERED WITH THE 5 YEAR CARE PROGRAMME

    Our CARE PROGRAMME is a comprehensive protection scheme comprising a 5 year cover programme.

    MATTRESS ONLY COVER Ė This is a Care Programme anti-bacterial quilted mattress protector and gives a 5 year protection on your mattress against:

    • Spills & Stains – Any known stain, including coffee, wine, cosmetics, cola, human and animal bodily fluids etc.
    • Accidental Damage – Rips, tears, burns, punctures, scuffs etc.

    This is just a summary of the protection and peace of mind you can enjoy for a small investment that will look after your bigger investment every day for 5 years.

Frequently Asked Questions:

  1. What happens if I spill something on my new mattress protector?

    All you have to do is phone the Care Programme Claim Line, any time, day or night and they will give you the assistance you need. If you canít remedy the problem yourself, one of Care Programmes national team of professional repair technicians will visit your home and resolve the problem for you.

  2. What happens if they canít remove a stain or repair successfully?

    Our Care Programme offer a new for old replacement.

  3. Will this cost me any extra?

    Definitely not. The price you pay at time of purchase is for the full 5 years with no added costs.

  4. What if I didn’t bother with the Care Programme?

    Spill a coffee, tea or wine on your mattress and the moisture will seep straight into the fillings and fibres possibly causing unpleasant odours later and these will stay for as long as you keep the mattress.

    You would need to replace the mattress. You could claim off your home insurance which would probably have an excess on your premium or your future premium could increase.

  5. So after my call to the Claim Line I leave everything to the Care Programme?

    Yes Ė if you canít remedy the problem with a phone call, the professionals will do it for you- and remember Ė there is no excess charge.

  6. When would my 5 year Care Programme peace of mind start?

    From the day of delivery you are completely covered so relax and enjoy a goodnights sleep on your new mattress.

The 5 Year Care Programme for Dining, Bedroom or Occasional Cabinet Furniture

  • ENJOY PEACE OF MIND FROM THE DAY YOUR NEW DINING, BEDROOM OR OCCASIONAL CABINET FURNITURE IS DELIVERED WITH THE 5 YEAR CARE PROGRAMME

    Our CARE PROGRAM is a comprehensive protection scheme comprising a 5 year cover programme against:

    • Spills & Stains Ė Any known stain, including paints, superglue, wine, coffee, corrosives etc.
    • Accidental Damage Ė Breakage, dents, chips, water, liquid or heat marks.
    • Structural Damage Ė Peeling of veneer or laminated surfaces, frame warpage or breakage.

    This is just a summary of the protection and peace of mind you can enjoy for a small investment that will look after your bigger investment every day for 5 years.

Frequently Asked Questions:

  1. What happens if I spill something on my new dining chair seat pads or scratch my tabletop?

    All you have to do is phone the Care Programme Claim Line, any time, day or night and they will give you the assistance you need. If you canít remedy the problem yourself, one of the Care Programmes national team of professional repair technicians will visit your home and resolve the problem for you.

  2. What happens if they canít remove a stain or repair successfully?

    Our Care Programme offer a new for old replacement.

  3. What happens if I get a tea stain on my bedside cabinet?

    The same as the previous question, just phone the Care Programme Claim Line.

  4. Will this cost me any extra?

    Definitely not. The price you pay at time of purchase is for the full 5 years with no added costs.

  5. What if I didnít bother with the Care Programme?

    Family or friends at the dinner table and a fork drops from their hand and scratches the surface, or hot coffee is spilt on the surface, you would have to claim on your home insurance. This may incur an excess or an increase on your future premium.

  6. So after my call to the Claim Line do I leave everything to the Care Programme?

    Yes Ė if you canít remedy the problem with a phone call, the professionals will do it for you- and remember Ė there is no excess charge.

  7. When would my 5 year Care Programme peace of mind start?

    From the day of delivery you are completely covered so sit, relax and enjoy your new furniture as soon as you get it.

The 5 Year Care Programme for Carpets

  • ENJOY PEACE OF MIND FROM THE DAY YOUR NEW CARPET IS FITTED WITH THE 5 YEAR CARE PROGRAMME

    Our CARE PROGRAMME is a comprehensive protection scheme comprising of a 5 year cover programme against:

    • SPILLS & STAINS – Any known stain including:
    • Acids
    • Cosmetics
    • Shoe polish
    • Ink
    • Bleaches
    • Corrosives
    • Paints
    • Superglue
    • Coffee
    • Ketchup
    • Cola
    • Human & animal bodily fluids
    • Dyes and dye transfer

    This is just a summary of the protection and peace of mind you can enjoy for a small investment that will look after your bigger investment every day for 5 years.

Frequently Asked Questions:

  1. What happens if I spill something on my new carpet?

    All you have to do is phone the Care Programme Claim Line, any time, day or night and they will give you the assistance you need. If you canít remedy the problem yourself, one of the Care Programmes Nationwide team of professional carpet cleaners will visit your home and resolve the problem for you.

  2. What happens if they canít remove a stain successfully?

    Our Care Programme offer a new for old replacement.

  3. Will this cost me any extra?

    Definitely not. The price you pay at the time of purchase is for the full 5 years with no added costs.

  4. What if I didnít bother with the Care Programme?

    Should somebody spill a drink or curry on your carpet and you could not remove the stain, your home insurance would probably have an excess on your premium. Making it extremely expensive or alternatively you may have to find your own carpet cleaning company.

  5. So after my call to the Claim Line I leave everything to the Care Programme?

    Yes Ė if you canít remedy the problem with a phone call, the professionals will do it for you- and remember Ė there is no excess charge.

  6. When would my 5 year Care Programme peace of mind start?

    Immediately after fitting, you are completely covered so sit, relax and enjoy your new carpet.