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DELIVERY

Although the mode of transport has somewhat evolved from our original horse and carriage delivery service, our care for each customer’s needs is still paramount, and that is the essence of good service.

Delivery Leadtimes:

  • Expected delivery lead times are shown on each product page on the website and will be shown on your Order Confirmation
  • Upon placing your order, as soon as the supplier has confirmed the delivery date to us (usually 2-3 weeks prior to your expected delivery date), we will then contact you to confirm a delivery date & collect any outstanding balance owed
  • Please note Order Cancellations cannot be accepted for delayed deliveries which are outside of our control

When you book your order:

  • If ordering multiple items, your order will automatically be grouped into 1 order according to the longest lead time.
  • If you would like the items delivered in a different way, please inform your sales person if ordering in store or contact us using the contact details below. Please note that you will be charged a separate delivery fee for each delivery.
  • If you would like us to delay delivery to coincide with your renovations please inform your sales person or call the hotline. Please note that we will try and accommodate all requests but we have very limited space in our warehouse so if you choose to delay your delivery, we reserve the right to charge a storage fee of £7.50 per item per day
  • It is extremely important that the items you have ordered are able to fit into your property without any alterations to the property or items purchased.  We cannot take responsibility for any items which do not fit into your property, however, as long as you notify us prior to delivery (ideally at point of order if in store or via the contact details below) of any restrictions or access issues, we will do our best to complete the delivery.  Any alterations made to your property to complete the delivery will be your responsibility and at your cost
  • If we are not able to complete the delivery due to the items not fitting into your property & the order is therefore cancelled, we reserve the right to charge 35% of the cancelled order value
  • Our standard delivery is using a 7.5t truck, so please ensure there are no access problems for this type of vehicle.  We cannot be held responsible for any failed deliveries due to access problems, but we can plan accordingly (& use a smaller van) if we are informed prior to delivery (ideally at point of order if in store or via the contact details below).
  • If we are not able to complete the delivery due to vehicle access issues & we therefore need to complete a second delivery in a smaller (non-standard) vehicle, we reserve the right to charge an additional £49 for the failed delivery

Prior to Delivery

  • Our Warehouse will call you approx. 2 weeks prior to delivery to confirm a delivery date with you
  • We will also need to collect any outstanding balance a minimum of 14 days prior to delivery
  • Please note we will not be able to confirm your booking until we have collected the balance
  • If the balance remains outstanding 7 days prior to expected delivery date, storage charges will apply as outlined above
  • If we attempt to make your delivery within the agreed scheduled timeframe & you are not home to take receipt of your order, we reserve the right to charge £49 for a failed delivery

Standard ‘White Glove’ Delivery Service:

  • Our standard delivery is a Lee Longlands branded 7.5t truck with specially trained 2 man delivery crews
  • We will unpack & assemble your goods in your room of choice & remove all packaging
  • Please note the Standard delivery assumes furniture will be delivered to the ground floor & beds / bedroom furniture will be delivered to the first floor.  Any variances to this must be notified to us in advance so that we can plan & schedule our vehicles accordingly.  We cannot be held responsible for any failed deliveries whereby we are not notified in advance
  • In order to keep our delivery lead times as short as possible, we do use selected third parties for certain areas & for peak periods, however the service to you will be to the same premium, 2 man, white glove standard 

Where We Deliver:

  • We deliver to mainland England, Wales & Southern Scotland, unfortunately we do not currently offer a delivery service to the Scottish Highlands

 

*Standard Delivery Charges:

Small items via a Courier service£9.95
Two man white glove delivery£49

Additional Delivery Charges:

Failed delivery (customer not home)£49
Second delivery due to access issues£49
Cancelled order due to access issues35% of order
Southern Scotland£40
Collection of old furniture**£50
Collection of old Mattress£50

*Standard delivery is Furniture to ground floor & Beds / Bedroom furniture to first floor

**Collection of old furniture will be on a "like for like" basis so if we deliver a sofa, we will collect a sofa (or 2x single chairs) for a £50 fee

Delivery Calculator

Enter your postcode to calculate the delivery cost:

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Contact Details:

For Pre-Delivery order information, please contact –

  • Store Purchases – the store you made your purchase (please see website for details)
  • Website Purchases – 0845 373 0227
  • Hotline Purchases – 0800 996 1811

Customer Services:

Post-Delivery if you are not entirely satisfied with your purchase or delivery experience, please contact our Customer Services Team on 0800 996 1820 (Mon to Fri 9.30am to 5.30pm) or service@leelonglands.com

 

Please note that we cannot be held responsible for any direct or indirect loss incurred due to delays from unforeseen circumstances, which are outside of our control .