It covers life's little accidents, such as food or drink spills and accidental damage to your furniture.
When accidents happen, we are always on hand. You can make a claim 24/7,365 days at claim.castelangroup.com or call 0370 320 6614 Monday to Friday 9:00 a.m. to 5:30 p.m. (excluding Bank Holidays)
Whenever possible, our network of expert repair technicians and cleaning specialists will try to repair the damage.
If a repair isn't possible, we will source new parts for you or provide a replacement item if parts are not available.
You can claim for as many incidents as you need over 5 years. Cover includes parts, labour and replacement items.
Whilst PremierCare offers extremely wide benefits, there are some things that we do not cover, and a summary of these are:
- Commerical Use
- Deliberate Damage
- Wear and Tear
- Gradual build up of damage
You can cancel your insurance and receive a full refund during the 14 days from receiving you Terms and Conditions. Full information can be found in the document details above.
The Retailer of the Furniture Protection share your information with the scheme administrators and the insurer for the purpose of arranging and administering your policy and handling your claim.
Further information on how both firms handle your personal data can be found in your Terms and Conditions and also in their Data Protection notices which can be found on their respective websites. Privacy notices can also be requested in writing.
Policies are arranged and administered by Castelan Limited whose details are shown below. Information on the insurer can be found in the IPID and Terms and Conditions as can further information on Castelan Limited.
Don't hesitate to contact us if you have any questions about the plan.
